![]() We get countless complaints about this in our complaint database,” Khan said, according to CNN. consumers have reportedly repeatedly raised complaints about the issue with the FTC. The FTC doesn't directly reference any specific subscription or membership in its release. The proposal would save consumers time and money, and businesses that continued to use subscription tricks and traps would be subject to stiff penalties."Įxamples of subscriptions and memberships consumers can engage in range from gym memberships to streaming services.Ĭable subscriptions, as well as subscriptions to traditional print media like magazines, would also be affected. “The proposed rule would require that companies make it as easy to cancel a subscription as it is to sign up for one. Some businesses too often trick consumers into paying for subscriptions they no longer want or didn’t sign up for in the first place,” FTC Chair Lina M. It's in an effort to combat "unfair or deceptive practices" by companies that possibly hope the difficulty of unsubscribing would lead a consumer to abandon the attempt, the FTC explains. ![]() The provision would require businesses to make it so that consumers could simply click "cancel" buttons on websites or phone apps instead of having to call in or submit requests in person if those businesses allow consumers to subscribe or sign up just as easily by clicking a button. Saying it "seeks to make it as easy to cancel enrollment as it was to sign up" in a release on Thursday, the FTC has proposed a “click to cancel” provision.
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